Self-exclusion

Self-Exclusion at Betobet

Betobet provides time-out and self-exclusion tools to help you manage your gambling activity. These controls are designed to support responsible gaming and to prevent access to Betobet products for the selected period. You can initiate restrictions through your Betobet account or by contacting our Compliance team. Age verification remains in force and Betobet will enforce applicable limits on account activity during restrictions.

Time-Out

A Time-Out is a short, predefined break from playing. Once activated, you will be unable to deposit, withdraw funds, play or access any Betobet products for the selected period. The available Time-Out periods are shown in your Account Profile under the Time-Out section. You may revoke a Time-Out only after 24 hours from the initial Time-Out request. Upon expiry, your Betobet account will automatically be re-activated and you may resume activity without further action required.

Self-Exclusion

If you need a longer break, you may choose Self-Exclusion for a defined period. Self-Exclusion means your Betobet account is closed for the selected duration. Initiation options are available in two ways:

  • Use the Self-Exclusion feature in My Account, selecting a period from the pre-defined options; or
  • Contact the Betobet Compliance team by secure email to commence the process.

On receipt of your request, the process begins with a first-stage 24-hour cooling-off period during which the account is disabled and no gambling activity is possible. After this cooling-off period, you will be informed of the available Self-Exclusion periods. There can be no variations of the pre-selected time periods. To proceed, you must reply by email to confirm your chosen period. If no response is received within 24 hours, the account will be reopened and confirmed by email.

During the Self-Exclusion period, deposits and withdrawals are blocked for the entire duration. Upon expiry, your account will automatically be re-activated. If you decide to reactivate earlier, you must respond to reactivation communications and comply with Betobet reactivation terms. Betobet will keep records and will not permit login or new registrations during the active Self-Exclusion period. We may take reasonable steps to prevent promotional material being sent to excluded customers; however, Betobet cannot guarantee prevention in all circumstances, particularly where multiple accounts or altered registration data are involved.

Financial Protection of Players and Limits

Betobet offers account limits to help you control spending. You may set:

  • Daily deposits;
  • Weekly deposits;
  • Monthly deposits.

Changes to limits follow these rules:

  • Increasing a limit generally becomes effective after 168 hours (7 days);
  • Decreasing or removing a limit takes effect immediately;
  • If you set a monthly limit lower than your daily/weekly limits, those higher limits are removed in favor of the monthly limit;
  • If a higher monthly limit is set than daily/weekly, you will not be able to exceed the monthly limit;
  • Upon setting any limit, Betobet will provide a confirmation in your account or via email.

If you require assistance with limits, or wish to discuss limit options, contact Betobet Customer Services. The system will restrict account actions when a limit is reached or exceeded and will guide you toward responsible options.

Track Your Activity

Your Betobet account maintains a complete record of bets placed. You can review activity in My Account to monitor your gambling behavior, verify activity, and assess whether you are staying within set limits.

Initiation, Revocation and Reactivation

To initiate Time-Out or Self-Exclusion, use My Account or contact Betobet Compliance. To revoke a limit or an exclusion, submit a written or electronic request to Betobet. Betobet will consider such requests but reserves the right to deny them at its absolute discretion. During restrictions, Betobet will take reasonable steps to prevent promotional material from being sent to excluded customers.

Reactivation after a Time-Out or Self-Exclusion will occur automatically at the end of the period. If reactivation occurs earlier or if you wish to return prior to expiry, you must respond to Betobet communications in accordance with the Terms of Service and the applicable reactivation procedures.

Blocking Software and Device Controls

Betobet supports the use of third-party blocking software and device controls to restrict access to gambling activities. If you choose to install such software, understand that it may not be foolproof and should be used as a supplementary aid to your self-control. Betobet cannot guarantee complete restriction in all circumstances but will support users seeking to employ these tools.

Age Verification and Responsible Gaming

Betobet operates a strict age-verification policy. Only individuals aged 18 and over may create or maintain Betobet accounts. Betobet promotes responsible gaming and will take appropriate steps to identify and assist players who may be at risk. If you believe you may have a gambling problem, seek professional help and contact local support services in your jurisdiction. Betobet may provide information about available services and self-assessment resources as part of its responsible gaming program.