Responsible Gambling Policy

Purpose and Scope

Betobet establishes this Responsible Gambling Policy to promote safe and responsible participation in its online gaming services and to minimize the risk of problem gambling. The Policy applies to all Betobet customers accessing Betobet products and services offered through its online platforms.

Core Principles

• Security of the player: Betobet implements technical and organizational measures to protect personal data, prevent underage access, and safeguard account security and payments.
• Security of the game: Betobet maintains fair, random outcomes, verified by independent testing where applicable, and ensures responsible marketing practices that reflect real product capabilities.
• Protection against gaming addiction: Betobet recognizes the risk of problem gambling and provides information, tools, and support to enable responsible participation and to facilitate access to help resources when needed.

Identity Verification and Age Assurance

Betobet requires verification of identity and, where applicable, legal age prior to or during participation. Customers may be asked to provide documentary evidence (for example, government-issued identity documents) to confirm age and identity. Verification checks may be conducted at registration and at subsequent intervals as required by applicable law and risk-based policies. Incomplete verification may result in temporary restrictions on account activity until compliance is achieved.

Prohibition of Minors

Betobet prohibits participation by individuals who are under the legal gambling age in their jurisdiction. Age checks and geolocation controls are implemented to prevent access by minors. Betobet relies on user-provided information and documentary verification to enforce this prohibition and will suspend or close accounts discovered to involve underage participation.

Responsible Gaming Tools and Spending Controls

Betobet provides customers with practical tools to help manage gambling activity. The following controls are available within the Betobet account:

• Spending limits: Users may set daily, weekly, or monthly loss limits and deposit limits. Changes to limits are effective immediately after saving; limits may be reduced at any time and increases are subject to a cooling-off period and verification checks.
• Time-Out: A time-bound pause on account activity, during which deposits and bets are blocked. Time-Out takes effect immediately and lasts for the chosen period.
• Self-Exclusion: A period during which the account is blocked from participation. Self-Exclusion can be set for a definite period or an indefinite period at Betobet's discretion; deposits, wagers, and promotions are blocked during the exclusion.
• Account reactivation and revocation: Reinstatement of access following Time-Out or Self-Exclusion may require waiting periods and will be subject to Betobet's review. For definite-period exclusions, reactivation occurs automatically at the end of the period unless the customer requests otherwise.
• Other protections: Customers may request additional restrictions or blocks on specific products or payment methods through the Responsible Gaming section of their account or by contacting Customer Support.

Time-Out and Self-Exclusion Procedures

To use these tools, log in to the Betobet account and navigate to the Responsible Gaming area. Select Time-Out or Self-Exclusion, choose a duration, and save the request. The request takes effect immediately and a confirmation is provided. After the initial request, revocation of Time-Out or Self-Exclusion may only occur after 24 hours. Indefinite Self-Exclusion may be revoked only at Betobet's sole discretion, and only after seven days from the initial request. During Time-Out or Self-Exclusion, Betobet will not accept deposits or bets. Any ongoing bets will be settled in the ordinary course, and any winnings will be paid following the conclusion of the event. If you require assistance or have questions, contact Betobet Customer Support via the in-site channels.

Account Limits and Monitoring

All self-imposed limits, Time-Outs, and Self-Exclusions are recorded and monitored by Betobet for compliance. Requests to revoke limits or exclusions must be submitted in writing or through the electronic account portal and Betobet will review such requests in its sole discretion.

Support, Education, and External Help Resources

Betobet recognises that most play is entertainment; a minority may experience gambling-related problems. Betobet provides information about recognizing at-risk behavior and offers pathways to professional support resources in the customer’s jurisdiction. We encourage customers to seek help if signs of problem gambling appear, including contacting licensed counselors or helplines in their area. Betobet does not guarantee access to external services, but will provide information and, where possible, facilitate referrals consistent with applicable law.

Advertising and Communications

Betobet’s marketing communications are designed to be clear, accurate, and not misleading. We will not solicit participation from individuals who have self-excluded or who are under age, and we will maintain a transparent disclosure of odds, terms, and conditions in all promotions. Promotional materials will comply with applicable advertising standards and will reflect responsible gambling principles.

Data Protection and Privacy

Betobet processes personal data to administer accounts, verify identity, and prevent fraud in compliance with applicable data protection laws. Data is stored securely using appropriate technical and organizational measures and retained only for as long as necessary to achieve the stated purposes or as required by law. Customers have rights to access, rectify, or erase data, and to withdraw consent where applicable. Details of data processing are described in Betobet’s Privacy Policy.

Monitoring, Compliance, and Policy Updates

Betobet monitors compliance with this Policy and conducts internal reviews. The platform maintains records of self-exclusions, limits, and other Responsible Gaming actions. The policy is reviewed at regular intervals and updated to reflect changes in applicable law, risk management practices, and product offerings. Independent testing and auditing of game fairness and security may be conducted in accordance with regulatory requirements.

Contact and Access to Responsible Gaming Tools

Customers may contact Betobet Customer Support for assistance with Responsible Gaming tools or to request information about this Policy via the in-site Live Chat, secure messaging within the customer account, or official support channels. Betobet aims to respond to inquiries promptly in accordance with internal service standards. For urgent concerns, customers may use the live chat channel during operating hours.